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Due to the personalized nature of our engraved products, all sales are final. We cannot accept returns, exchanges, or offer refunds for customized items unless they arrive damaged or with an error that is due to our fault.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of receiving the item. Include clear photos of the damage or error, along with your order number. We will review the issue and, if confirmed, offer a replacement or refund.

Non-Returnable Items

• Custom engraved products with names, dates, or personalized messages.

• Items returned more than 7 days after delivery.

Order Cancellations
Orders can be canceled within 24 hours of placement. After this window, production begins, and cancellations are no longer possible.

Contact Us
For any questions or concerns, reach out to buitenwerfengraves@gmail.com.